FAQ

Can I contact you by email?

Yes, please email Oversteppingpoverty@gmail.com

Can I cancel my order?

Yes, as long as the order has not already been placed we will be able to cancel your order, please contact us or email and a member of our team will happily help you.

Can I change my order?

Yes, as long as the order has not already been placed we will be able to change your order, please contact us via phone or email and a member of our team will happily help you.

How much is delivery?

Postage costs vary depending on the location we are shipping to. Please see our shipping information for more details.

Do you deliver to any country?

We deliver to all countries and the delivery charge will be worked out dependent on where the item is being shipped to. Please see our shipping information for more details.

Can I track my item?

Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item.

Is it safe to make a payment online?

Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by SagePay.

What methods of payment do you accept?

We accept Amex, Visa, Mastercard, Venmo and PayPal for payments online.

Do you accept any other method of payment?

No, Unfortunately we can only accept the methods of payment stated above.